Success Coaching Academy — Privacy Policy

To provide our services, Success Coaching Academy collects these types of information:

• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.

Success Coaching Academy processes your information only for these purposes:

• To respond to your support requests and doubts.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To detect and prevent fraud, abuse and policy violations.
• To meet our legal, tax and accounting obligations.
• To process payments and issue invoices and receipts.
• To send you course-related notifications — only after you opt in.
• To create, secure and maintain your account.

Success Coaching Academy does not sell or rent your information. We share it only with the following parties, and only as far as needed:

• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Razorpay — our payment processor, to take payments and issue refunds.

Each provider is bound to use the data only to perform its service for us, not for its own purposes.

We protect your data with industry-standard safeguards: bcrypt-hashed passwords, TLS 1.2+ encryption for all data in transit, and encrypted database backups. Our team performs routine security reviews and applies critical patches within 72 hours of disclosure.

We retain personal data only as long as needed to provide the service or as the law requires. You are always free to delete your account via the in-app “Delete my account” option or by contacting support@igniterapp.com; we will remove your data within 30 days, save for records we are obliged to keep for tax or compliance (typically up to 7 years).

This app is meant for people aged 13 and above. If you are a minor (under 18), a parent or legal guardian must approve your use of the app and any payments. We never knowingly collect personal data from children under 13.

You are entitled to the following rights over your personal data:

• Correct information that is inaccurate or out of date.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.
• Delete your data, subject to legal retention requirements.
• Withdraw consent for any non-essential processing at any time.
• Access a copy of the personal data we hold about you.

Contact support@igniterapp.com to act on any of the above, and we will get back to you as the law requires.

If we make a material change to how we handle your data, we will notify you in the app and update the “Last updated” date at the top of this page. Continuing to use Success Coaching Academy after a change takes effect means you accept the revised policy.

For any privacy question, concern or grievance, reach our team at support@igniterapp.com. Grievances are acknowledged quickly and resolved within the periods required under India’s DPDP Act.